Document Generation Issues
Documents Not Generating
Symptoms: Consultation ends but no documents appear
Solutions:
- Check templates are enabled
- Go to Templates page
- Verify templates in Enabled zone
- Enable templates if needed
- Verify consultation has transcript
- Documents need transcript to generate
- Check transcript is not empty
- Add doctor notes if transcript missing
- Check generation status
- Look for generation progress indicator
- Wait for generation to complete
- Check for error messages
- Verify AI service is working
- Check Settings > Usage for errors
- Verify API limits not exceeded
- Contact support if persistent
Poor Document Quality
Symptoms: Generated documents are inaccurate or poorly formatted
Solutions:
- Improve transcript quality
- Speak clearly during recording
- Review and edit transcript if needed
- Add detailed doctor notes
- Refine template prompts
- Edit template AI prompts
- Add more context
- Specify desired format
- Adjust AI settings
- Lower temperature for consistency
- Try different AI model
- Test different prompts
- Regenerate documents
- Click Regenerate button
- Try multiple times if needed
- Review and edit after generation